1. Application for Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund.
For the avoidance of doubt, an application for a refund and/or return may be made whether prior to or after the expiry of the Fishingkaki’s Guarantee Period as stated in the Terms of Service. Users may communicate with each other privately to resolve their differences prior, during or after using Fishingkaki Guarantee.
2. Application for the Return of an Item
Buyer may only apply for
(i) the refund of the Item where such Item has not been received by Buyer (“Unreceived Items”), or
(ii) the refund and/or return of an Item received by Buyer (“Received Items”) in the following circumstances:
a) Buyer received an empty and/or suspicious parcel;
b) The Item received was incomplete (missing quantity or accessories);
c) Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
d) The Item was defective and/or faulty (e.g. does not work as intended);
e) The Item received is an expired product;
f) The Item received is a counterfeit product;
g) The Item received has physical damage that was sustained during the delivery process (e.g shattered/broken Items, scratches/dents, damaged outer packaging, spilled liquid/contents);
h) By way of private agreement with Fishingkaki and Fishingkaki must send his/her confirmation to Fishingkaki confirming such agreement; and
i. Where applicable, Items must be returned to Seller: (a) in original packaging, (b) with original tags/labels attached, (c) new, sealed, and with no signs of usage (i.e. no stains, damages or signs of washing), (d) containing all Items, as sent by Seller, including all free gifts; and (e) in compliance with any other criteria determined by Fishingkaki from time to time; and
ii. The change of mind program is subject to conditions and exclusions, as determined by Fishingkaki from time to time, at its sole discretion.
In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to Fishingkaki to request Fishingkaki to continue to hold the purchase monies until a formal determination is available. Fishingkaki will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.
2.1 Received Items
Buyer may raise a refund and/or return request up to seven (7) days after (i) the day that the status on the fishingkakimarket.com site or app is updated as “Delivered” (in respect of a Received Item delivered by a third-party logistics partner Ninjavan), or (ii) the estimated delivery date (in respect of any other Received Item). Please note that, if required by Fishingkaki, Buyer must (i) select their return shipping method on the fishingkakimarket.com site or app within three (3) days of being notified to do so, and (ii) ship the Received Item to the applicable return location for the selected return shipping method within seven (7) days after the return shipping method is selected. Non-compliance with such timeline will result in the automatic cancellation of Buyer’s refund and/or return request. The approval of your request for refund and/or return will be made by Fishingkaki in its sole discretion, and shall be subject to your compliance with such conditions as may be specified by Fishingkaki from time to time. Buyer acknowledges and agrees that Fishingkaki’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Fishingkaki or its affiliates in relation to such decision.
2.2 Unreceived Items
Buyer may raise a refund request in respect of Unreceived Items:
(i) (in respect of Unreceived Items to be delivered by Ninjavan) where the expected delivery date has passed or the status of the Unreceived Item on the fishingkakimarket.com site or app has been updated as "Delivered", but Buyer has not received the Unreceived Item, and
(ii) (in respect of other Unreceived Items) at any time after the status of the Unreceived Item on the fishingkakimarket.com site or app has been updated as having been shipped out.
The approval of your request for refund will be made by Fishingkaki in its sole discretion, and shall be subject to your compliance with such conditions as may be specified by Fishingkaki from time to time. Buyer acknowledges and agrees that Fishingkaki decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Fishingkaki or its affiliates in relation to such decision.
3. Condition of Returning Item
To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.
4. Liability for Product Return Shipping Fee
(i) Seller Fault Reasons: In the event that Fishingkaki approves (at its sole discretion) a refund and/or return request for reasons that are attributable to Seller (as set out in Sections 2(ii)(a) to 2(ii)(f) above), Seller shall bear both (A) (if applicable) the total fees payable to the delivery company(ies) for returning the relevant Item(s) from Buyer to Fishingkaki’s designated location, and from such location to the Seller (the “Return Shipping Fee”), in addition to (B) the Seller’s portion and the Buyer’s portion of the regular Shipping Fee (as defined in the Terms of Service) for the initial delivery of the Item(s) to the Buyer (“Forward Shipping Fee”).
(ii) Non-Seller Fault Reasons: In the event that Fishingkaki approves (at its sole discretion) a refund and/or return request for reasons that are not attributable to Seller (as set out in Sections 2(i) and 2(ii) (g)/(h), Seller shall not be liable to bear any Forward Shipping Fee or (if applicable) Return Shipping Fee. (iii) In the event that Fishingkaki rejects (at its sole discretion) a refund and/or return request, Seller shall continue to bear the Seller’s portion of the Forward Shipping Fee but shall not be liable to bear (if applicable) any Return Shipping Fee. (iv) Seller may, within 30 days of the initial delivery date of an Item (or the return delivery date for any returned Item, as the case may be), appeal against Fishingkaki 's decision as to Seller's liability for any Forward Shipping Fee or Return Shipping Fee, as the case may be. Seller acknowledges and agrees that Fishingkaki 's decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Fishingkaki or its affiliates in relation to such decision.
(v) Seller acknowledges that the actual payment flow for the Forward Shipping Fee and/or the Return Shipping Fee may vary depending on various factors (including whether the Fishingkaki Guarantee Period had expired and/or the Buyer’s Purchase Monies had been disbursed to the Seller, at the time that the refund and/or return request was approved).
a. Accordingly, Fishingkaki shall have sole discretion as to how to operationalise the discharge of Seller’s liability for the Forward Shipping Fee and/or the Return Shipping Fee (as determined in accordance with Sections 5(i) to 5(iii) above), including by way of crediting and/or debiting the Seller’s Seller Balance.
b. By way of example:
i. where the Buyer’s Purchase Monies (less the Seller’s portion of the Forward Shipping Fee and other fees/taxes) had not yet been released to Seller, and the approved refund and/or return request was for a Seller Fault Reason, then the (a) Buyer’s portion and Seller’s portion of the Forward Shipping Fee and (ii) Return Shipping Fee may be debited from the Seller’s Seller Balance;
ii. where the Buyer’s Purchase Monies (less the Seller’s portion of the Forward Shipping Fee and other fees/taxes) had already been released to Seller, and the approved refund and/or return request was for:
a Seller Fault Reason, then an amount equal to the Buyer’s Purchase Monies plus the Return Shipping Fee and the Buyer’s portion of the Forward Shipping Fee, may be debited from the Seller’s Seller Balance; or
a Non-Seller Fault Reason, then [an amount equal to the Buyer’s Purchase Monies minus the Seller’s portion of the Forward Shipping Fee] may be debited from the Seller’s Seller Balance.
(vi) For the avoidance of doubt:
a. Sections 5(i) to 5(v) above only address the issue of liability and payment flows for the Forward Shipping Fee and/or Return Shipping Fee, and shall not affect Seller’s liability for Transaction Fees and/or any other fees (which shall remain governed by the Fishingkaki Policies).
b. Sections 5(i) to 5(v) do not address the issue of compensation for the value of the actual returned and/or returned Item if the Item is not in a returnable condition. Such compensation may be provided if Fishingkaki decides to do so at its sole discretion (including where Fishingkaki determines that the damage or non-delivery of the Item was caused by Fishingkaki’s logistics service provider).
c. Sections 5(i) to 5(v) above do not apply in respect of Items that are not delivered by Fishingkaki Supported Logistics Partners.
6. Refunds
Buyer will only be refunded after Fishingkaki has received the confirmation from Seller that Seller has received the returned Item, unless Fishingkaki has elected to expedite such refund or does not require Buyer to return the Item. In the event where Fishingkaki does not hear from Seller within a specified time, Fishingkaki will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable. In the event that a request for a refund has been approved by Fishingkaki and the purchase monies had already been disbursed to Seller, Fishingkaki may deduct the necessary amount from the Seller’s Seller Balance in accordance with the Terms of Service.
7. Communication Between Buyer and Seller
Fishingkaki encourages Users to communicate with each other in the event where a problem arises in a transaction. As Fishingkaki is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.
Last Updated: 19 June 2024
